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Posts Tagged ‘miggle team’

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Working out where all the time goes to

22nd June, 2009 by Alick

Time flies. Here I am, wrapping up my day’s work when it suddenly occurred to me we’d not posted here for almost 2 weeks. This was never supposed to happen! Mind you, that’s because we’ve been pretty busy these last few weeks, one on finishing off some projects (a couple of e-commerce builds in our CMS) and two, on trying to establish more process around the business with the aim of helping us all work more productively.

This latter part, making the most of your resource, I think is one of the biggest challenges of running a small business. There’s always so much to do and there is never enough time. Having a laser focus on what’s important is key in addressing the ‘there’s too much to do’ part, but also, knowing exactly where the time goes in the first place is also important. The more clients and projects we take on, the more 5 minute jobs we seem to accumulate.

In the last post, Jo wrote about the new support tool we’d launched to help prioritise the ‘to do’ list. What we’ve now started to do is measure the time we take more granularly – and to do this we’re using toggl.com. Toggl is great. It’s free and you can sign up with a Google Account – with the premium versions having some nice tie ins to Google Calandar. Using Toggl you define your Clients. Clients have projects and projects spawn tasks. Tasks can be created by anyone who shares your workspace, and they manage these via a browser, or via a widget that’s available for Mac/PC/Linux. We’ve not yet plugged Toggl into billing, or used features such as the RSS output that, theoretically, could be used to communicate progress on projects to stakeholders or clients – but first up, it will give everyone a clearer idea of where the time goes and that in itself will provide some useful learnings. Like it took 18 mins and 8 seconds to write this post!

Based in Brighton and Hove, East Sussex, contact miggle.co.uk for website development, content management and online media services in the UK and worldwide.

 
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Launch of the new miggle support site – the easy way for our clients to request assistance

5th June, 2009 by Jo

miggle_web_support_siteThe migglesupport system is a new tool designed to help our miggle customers request features or amends to their website, ask for help with content management or report any problems.

Simple to use, clients will log details of their query as a ticket in our system and it will be instantly assigned to the appropriate member of the miggle team to address. Clients will then receive phone and / or email updates as the issue is dealt with.

Check out the new site: migglesupport.co.uk

Based in Brighton and Hove, East Sussex, contact miggle.co.uk for website development, content management and online media services in the UK and worldwide.

 
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Wolfram Alpha challenges Google on fact searches

18th May, 2009 by Jo

Wolfram Alpha search engine resultAs of this morning, Google has another rival in the search engine stakes – Wolfram Alpha. Designed to fill the slot between Google search and Wiki online encyclopaedias, is Wolfram Alpha god’s gift to the fact checker or just another also-ran?

The miggle team have been playing around with it this morning, so now we all know that Ian has the same birthdate as miracle weight-loss child actor Josh Peck and the temperature at the time of my birth was 18C. Great, so far so very specific.

Unfortunately, when Paul asked me to find out who Newcastle will play for their last match in the Premier League of this Premier League season, Wolfram drew a blank on both ‘Newcastle FC’ and ‘Newcastle Football Club’. Founder, British-born physicist Stephen Wolfram, has admittedly gone on record as saying that data in the search engines is very US biased at the moment. Suspect he’ll be concentrating on cracking the American market, with projected usage spiralling out from there.

Very keen on the timelines provided with information about a person or an event, but it would have been good to have the capability to plot Bruce Willis’ timeline against that of his new young wife, Demi-lookalike, Emma Heming. Where’s the list of his film and television roles?

Also, what will happen when facts are disputed? One of Wolfram’s sources is listed as Wikipedia – not always the most reliable for online research. And how about the legendary? Wolframming ‘King Arthur’ just brings up a list of cast members from the 2004 flick. This search engine is obviously not one to mess with myth.

I’m enjoying a fresh experience so I’ll reserve judgement until Wolfram starts catering to a Brit audience. Looking forward to hearing everyone else’s feedback in the blogosphere.

 
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Who do we hire at miggle?

7th May, 2009 by Alick

This is a follow on from my last post – Tips for starting your online career. In terms of the types of functions we hire – let’s look at what any website needs to be successful: A great technical infrastructure, good looks, content that resonates with its target users and a growing and engaged audience. Finally, someone has to manage that entire process.

What we look for in a web developer
miggle is predominantly a PHP / MySQL-led business in terms of development and because PHP/MySQL is freely available we’d expect prospective web developers to have applications to demo. They might look shocking (the apps, not the developers), but we are not hiring you to be a designer. We’d probably want to see some ability at organising content, but the content in itself doesn’t have to be great – as we’ve got others who can write that, but the more your portfolio can show an empathy or knowledge of the elements that sit on top of the technical infrastructure, the better, in our experience.

Getting a web designer job
In terms of a site looking good, it’s all about the ‘front-end’ – the parts of the site that the end user interacts with directly. So a ‘web designer’ job isn’t just graphic design placed on a computer screen, there must be the ability to manipulate front-end code, e.g. HTML, CSS, etc. I think to be an effective web designer you must have a good overall knowledge of the technical infrastructure and some appreciation of information design and architecture – so in some ways it’s more of a ‘Front End Developer’ job.

miggle would have to get a lot bigger for us to hire a dedicated Information Architect (IA) – someone skilled in the art and science of organising and labelling websites to support findability and usability – but I think you can go a long way to being a great IA through gaining experience reworking front-end code to present efficient user experiences.

If you are a great graphic designer, but all you can do is the pictures, then I think you’d need to be bringing more to the table than just stunning designs if you are looking for a full time role on the web – but you may find you can cut it as a freelancer. Most of the pure designers we hire, we hire on that basis.

Getting a web journalism or content management job
Increasingly businesses are getting to grips with the fact that it’s the quality and relevance of your content that gets your site visibility in search engines, not back links and SEO sleight of hand.

At miggle we employ a lot of content managers, editors and copywriters. Many of these are fully trained journalists, but actually, their value to miggle and our clients is their ability to move users round a site. There are still jobs for journalists in the online arena, but they exist in the areas where editorial voice and political or social positioning are key. But whether you’re exposing yet more state corruption or seeing how often you can write the phrase ‘0% credit cards’ into your copy without it reading poorly or Google thinking you’re trying to hoodwink search, if you are writing for the web, you are going to need to know your way around a Content Management System (CMS). And depending on who you work for, that CMS is either going to be a dream to use, or a bitch, and you won’t know which one till you start using it.

At best, you’ll be in a position where you just have to think about your content, as the CMS will do all the legwork for you. At worst, you’ll need to learn some Photoshop skills pretty quick and some basic HTML. miggle’s first law of content management states that the bigger a website / business, the more proprietary (and therefore often painful) its CMS is to use. These guys are in the business of providing innovation and differentiation on a daily basis, so it’s very difficult for the technology behind it not to be playing catch up at some point, or being bent in some direction it was never intended to take.

Sales and marketing jobs online
Finally – getting that site in front of its target audience. Well, if everyone else up to this point has done a great job, then you are well on your way. A site built on a solid technical infrastructure, which is usable and looks good, with relevant content will be one that works well in organic search. But there’s still a job to be done in finding more audience for it.

We’re not at a stage yet – either at miggle, or maybe the industry a a whole, where we can wave goodbye to good old fashioned sales and marketing techniques, but gone are the days where your value as a marketing exec is going to be measured by the size of your budget. Online is making sales and marketing have to be more accountable. No matter how big your budget is, someone will always have a bigger one and so the trick is to make the most of what you have. While we’re not ready to say goodbye to traditional techniques yet, the most exciting online marketeers are those who can manipulate social networks and use Google like the suite of online apps it is. We don’t expect our online marketeers to do anything else other than build audience, but they have to share as much of a context of the other people’s role in the process as they can – and if they can squeeze a JPG till its pips squeak or mess around with an API then cool, we (and the rest of the online industry) will want you.

Online project management – the ‘internet producer’
Finally, someone has to manage the process. A site is no use to a client till it’s delivered and undelivered projects don’t tend to get paid for.

Several things need to be managed in a web project. Clients, expectations, staff, contractors, requirements, technology, budgets – the list goes on. The person whose head is on the block for delivery may not have written one line of code or content, or saved one image – but without them, there’s no site. If building web sites is about mastering the resources you have at your fingertips then the person who delivers that is as much a web designer as anyone. I, in fact, prefer to call these people ‘producers’. And producers just make stuff happen. If you can do this, and only this, then you can do what’s required.

I hope this has been useful. We’re not on the lookout for anyone right now, but we’d like to hear from people who read this and think this could be them. And, of course, I have to apologise to all the functions we’ve missed, the QAs, the PMs, the GUIs, the illustrators, the animators, the sound and video people – all key skills, all of which show how complex online can be.

Based in the UK’s silicon city – Brighton and Hove, East Sussex, contact miggle.co.uk for website development, content management and online media services in the UK and worldwide.

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Launch of the new miggle.co.uk website design

19th February, 2009 by Alick

Our new website - web design and development, content management and online media

Our new website - web design and development, content management and online media

Today marks the launch of our new website – it also more or less coincides with our 2nd birthday as well.

In the two years since I set up miggle, the business has evolved into one which offers services in three distinct areas: website design and development, content management and editorial services and online media. Our new website has been designed to reflect this.

The new website is also less about me and my background and more about the services the team here can offer as a whole. Engaging miggle on your online project gets you access to a great and varied resource – whose ability to deliver can be seen in both our client pages and testimonials from happy clients.

What we’ve built at miggle is a real solid understanding of web audiences. You’ll get the benefit of that if you ask us to rebuild your website, take care of managing content on your existing page or drive more usage to your website – all to time and budget with no hidden costs.

Our relaunch comes at a time of great economic uncertainty. We can save on your in-house costs and make your online properties work harder for your business. And we’re a company which continues to be built on solid fundamentals – achieving growth, while remaining profitable, as we have been since day one.

The investment I’ve made in the miggle team has been the most astute that I’ve made in the last 24 months. They’ve built me a website which really describes what we’re about and have a plan to market it that I know will make the business continue to sing – so I really want to thank Jo, Ian and Paul for their efforts – and the others who’ve pitched in and helped too.

If you want your business to benefit from the same, do please get in touch with me for a chat about how we can help.

Based in the UK’s silicon city – Brighton and Hove, East Sussex, contact miggle.co.uk for website development, content management and online media services in the UK and worldwide.

 
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