The first of our miggle website fundamentals is: “The key to online success lies in understanding the audience for your business”. If you can crack this, then you’re onto a website winner.
Contrary to popular opinion, the streets of the superhighway are not paved with gold. Long gone are the days of glaring gaps in the market and websites that simply ‘manage themselves’. We’d place money on the Pareto principle striking here: with just a few well-managed e-commerce websites hoovering up 80% or more of online business, with most websites left out in the cold.
So why is this? Many site owners make the mistake of putting the cart before the horse online business-wise: coming up with an idea for an online business and immediately commissioning web design and development, without considering whether there will be a profitable audience for their business.
Avoid being an Internet also-ran
If your online business is going to actively compete in the race for ‘Net establishment, then you first have to know WHO you are trying to communicate with, e.g. persuade to buy your products or subscribe to your services, before you can work out HOW best to communicate with them through your website.
Internet megastars like Amazon and eBay have cornered their particular markets by being savvy about what their online users want. How did they find out what their potential users wanted? They asked them.
While smaller site owners may not have millions to invest in audience analysis; small scale market research and usability tests can reveal a lot of tendencies, common assumptions and even eccentricities within your target audiences and allow you to change and develop your site accordingly.
You may be wondering how this affects the bottom line. Well, in a recent study, online test shoppers were only able to complete half of the shopping tasks given them, due to confusing or inefficient websites. If you’re losing 50% of your potential sales, that’s a lot of revenue down the pan and, also, a lot of aggrieved customers who won’t be returning to your site.
How migglemedia can help your online business succeed
At migglemedia, we pride ourselves on our understanding of online audiences and spend the extra time getting to know all our clients’ networks and audiences, so we’re well placed to offer strategic insights. We can analyse your website statistics, conduct user surveys, focus groups, ethnographic research and usability studies: all designed to give you a clearer picture of your audience and how your site is perceived by your current and target audiences. This then allows our team to advise you on exactly how you can improve your online properties to meet the aspirations of your current users and build a bigger, and more profitable, online audience.
Based in the UK’s silicon city – Brighton and Hove, East Sussex, contact miggle.co.uk for website development, content management and online media services in the UK and worldwide.